Monday, April 12, 2010
More times than we can count, we have had a potential customer tell us that they cannot buy recycled or compatible inkjet cartridges, toner cartridges, mail addressing ink or copier cartridges because the manufacturer, or their maintenance service provider, informed them that it would void their printer warranty. Neither the manufacturer of the printer, nor a service technician for your equipment, by law, is allowed to tell you this. If you are told this, ask them to put it in writing. You might have grounds to take legal action against them, as anyone who claims this is in violation of The Sherman and Clayton Antitrust Law, as well as Magnuson-Moss Warranty Act. Free choice of vendor allows for competition and keeps prices affordable. Printer manufacturers are aware of lower priced ink and toner supplies, but many would prefer you purchase direct from them, as their profit margins are higher on ink branded with their company name. Service technicians who also market ink may pad the service agreement to make it appear that you are getting the best pricing on ink, when in fact the opposite may be true. Threatening to void warranties and add additional service call charges for use of compatible toner or recycled ink cartridges manufactured by anyone else are their way of trying to limit competition. Save this information to protect yourself against these illegal actions.